AT&T is making some potentially life-saving changes to 911 calls

Reaching emergency services and getting help after an accident is now even easier with AT&T, as it introduced location-based routing to automatically route wireless 911 calls to the appropriate call centers across United States.

Using Intrado’s new “Locate Before Route” feature, the mobile operator can now more quickly and accurately identify where a wireless 911 call is coming from using the device’s GPS and information. hybrids to route the call to the correct call center.

Location-based routing allows a device to be located within 50 meters of its location so that emergency services can more easily find those in need of assistance.

Prior to this launch, wireless 911 calls were routed based on the location of cell towers that can cover a 10-mile radius. As a result, this often resulted in delays in emergency response, particularly when calls were placed within a Public Safety Answering Point (PSAP) boundary or state, a county or city overlap.

Call emergency services from a mobile device

More than 50 years ago, when AT&T worked with the FCC to establish the first 911 systems, landline telephones dominated the market. Now, however, 80% of all 911 calls come from a mobile device.

For this reason, AT&T is rolling out location-based routing for mobile devices so that Americans can have the same fast, accurate, and reliable connection to PSAPs no matter how they call emergency services.

AT&T Network Executive Vice President Chris Sambar provided additional information about the latest addition to the company’s mobile network in a press release, saying:

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“Providing our customers with reliable connectivity and high-quality service on the largest wireless network in the United States is our daily goal at AT&T. The launch of this industry-leading public safety solution allows us to help improve connections and efficiency for our wireless customers by providing more accurate service during emergency calls. »

Nationwide rollout of AT&T’s Location-Based Routing has already begun and is currently available in Alaska, Colorado, Hawaii, Idaho, Montana, Oregon, Washington, Wyoming, Kansas, Illinois, Iowa, Minnesota, North Dakota, Missouri, Nebraska, South Dakota and Guam. However, the mobile operator plans to roll out the new service to other regions over the next few weeks, with the rollout expected to be completed by the end of June.

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