Microsoft has earned the scorn of a number of IT administrators after a recent policy change affecting its Windows remote desktop softwareQuick help.
The company recently announced that the current version of Quick Assist will be retired on May 16 and replaced with an updated version distributed through the Microsoft Store.
However, some have expressed frustration with the new approach, which they say ignores a number of common requirements and issues for administrators.
Windows Quick Support Update
One of the main issues, as noted by several IT administrators in the answers section from the original blog post, is that installing the new version of Quick Assist requires regular users to have administrator privileges, with obvious ramifications from a cybersecurity perspective.
As it stands, it also looks like there is now a way for IT administrators to trigger an installation of the new Quick Assist on all managed systems. endpoints.
“[The] The best thing about the existing Quick Assistant is that it’s guaranteed on all Windows 10 computers, which means we don’t have to walk someone through an installation over the phone,” complained. an IT administrator.
Another suggested that the manual setup process would be a nightmare for businesses with small IT departments, whose staff are likely already overstretched due to the issues of transitioning to remote working. hybrid work and the sharp increase in cyberattacks since the start of the pandemic.
Although Microsoft did not respond directly to the criticisms, engineer Kapil Tundwal did. propose a rationale to require administrator privileges to install the new version of the Quick Assist application.
He also promised that Microsoft was working to rectify the fact that old and new versions would co-exist on business computers after the update, confusing end users and needlessly occupying local storage capacity.
Tech Radar Pro asked Microsoft if it plans to adapt its approach based on the concerns of IT administrators.