The cause of the latest Windows 11 blue screen crashes has been identified


The source of the crashing issues introduced in Windows 11 in a recent update has now been identified, new reports suggest.

According to cyber security company Sophos, the “Blue Screen of Death (BSOD)” issue encountered after installing Windows 11 KB5013943 is related to a selection of drivers, some of which are required by anti-virus apps.

Initially, the company released a blog post highlighting two temporary workarounds, but has since rolled out a full-fledged patch which should fix the problem, at least for Sophos customers.

Windows 11 blue screen of death

The latest Windows 11 BSOD issue appeared on May 10 with the release of automatic security update KB5013943, which aimed to fix a number of bugs and vulnerabilities in the platform.

However, as an undesirable side effect, the update causes the operating system to crash and some apps to not launch. Sophos even suggested that the Windows 11 update could make devices unbootable.

Some users have reported that the infamous blue screen only appears for a second or two, making it impossible to read the error code, while others have encountered codes such as “APC_INDEX_MISMATCH”.

Although users of other antivirus and malware removal software may continue to struggle with the issue until Microsoft rolls out a patchSophos customers may find that the issue is now resolved.

As described in the blog post, users should be prompted to restart in Sophos Home once the automatic update has taken effect, but can check if the update has been installed by navigating to C:\Windows\ System32\drivers and right clicking on hmpalert. sys. In the Properties window under the Details tab, the product version should say:

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Unfortunately, the issues caused by KB5013943 are the latest in a series of issues Windows 11 users are experiencing after installing updates rolled out by Microsoft.

Last week, for example, the company was forced to advise against installing a separate update (KB5012643), which prevents users from launching various apps, including collaboration and video conference a service Microsoft Teams.

Via Windows Latest

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